If the necessary service work cannot be carried out in a timely manner due to limitations of dealer operations, the service should be completed with the local Audi dealership as soon as reasonably possible and once normal operations resume.
The vehicle warranty will remain valid until the required service is completed on the condition that the service was (i) not delayed for reasons solely attributed to the vehicle owner (e.g. owner did not bring car in time before expiry of warranty) and (ii) delay was related to restrictions on dealer operations. Each Audi dealership will prioritize overdue service and maintenance work once normal operations resume.
To follow up or submit an online service or repairs request please fill in the form below. Online service and repair request
*Please note that the submission of a claim/repair request by itself does not constitute an acceptance by the authorized dealer and/or Audi Volkswagen Middle East FZE that the vehicle’s warranty applies. Acceptance of applicability of the warranty, if applicable, shall be communicated separately by the respective authorized dealer.
Please ensure you have written confirmation from your Audi dealership regarding the delayed service of your Audi in order to ensure continuity of warranty.