عربي

#AudiTogether

Stay at home, keep your distance, be healthy, support each other – we are in this together.

What defines us is our passion for progress and our deeply rooted faith in the future.
Together we are going to shape it.

Carsten Bender, CEO Audi Middle East

"At Audi, we strongly believe in human togetherness - now more than ever. Let's keep up the connection and not lose our shared trust in tomorrow"

Carsten Bender – Managing Director, Audi Middle East.

The Road can wait

Stay home.
Stay together.

As the COVID-19 pandemic continues to affect us all, our highest priority is to ensure our staff, customers and suppliers are protected. With this mind, we have commenced remote operations where possible and all of our call center staff are also handling enquiries remotely from their homes.

Read more.

#FourRingsChallenge

Join us online as we participate in the spirit of togetherness during this time
by taking part in the Four Rings Challenge. More info below.

FAQ

The operating hours and Audi dealers remaining open are subject to all the ongoing regulations and requirements provided by the respective government authority concerning the current situation with regards to covid 19. Please consult the specific market website for more information.
As with the dealer showrooms, the operating hours are subject to all the ongoing regulations and requirements provided by the respective authority concerning the current situation with regards to covid 19. Please consult the specific market website for more information. Alternatively, please email customer.care@avme.ae for more information.
Our websites are all functional and feature the latest product offerings. You can register your interest online and a consultant will reach out to you directly to discuss all available options around the model of your choice.
Please consult the latest content / emergency numbers for your market by visiting the specific market website. If you are not able to reach your dealership, please email us on customer.care@avme.ae with your details and we will arrange a direct contact as soon as possible.
If the necessary service work cannot be carried out in a timely manner due to limitations of dealer operations, the service should be completed with the local Audi dealership as soon as reasonably possible and once normal operations resume.

The vehicle warranty will remain valid until the required service is completed on the condition that the service was not delayed for reasons solely attributed to the vehicle owner (e.g. owner did not bring car in time before expiry of warranty) or not related to restrictions on dealer operations. Each Audi dealership will prioritize overdue service and maintenance work once normal operations resume.

To follow up or submit an online service or repairs request please fill in the form below.

Online service and repair request

*Please note that the submission of a claim/repair request by itself does not constitute an acceptance by the authorized dealer and/or Audi Volkswagen Middle East FZE that the vehicle’s warranty applies. Acceptance of applicability of the warranty, if applicable, shall be communicated separately by the respective authorized dealer.

Please ensure you have written confirmation from your Audi dealership regarding the delayed service of your Audi in order to ensure continuity of warranty.
If the necessary service work cannot be carried out in a timely manner due to limitations of dealer operations, the service should be completed with the local Audi dealership as soon as reasonably possible and once normal operations resume.

The vehicle warranty will remain valid until the required service is completed on the condition that the service was (i) not delayed for reasons solely attributed to the vehicle owner (e.g. owner did not bring car in time before expiry of warranty) and (ii) delay was related to restrictions on dealer operations. Each Audi dealership will prioritize overdue service and maintenance work once normal operations resume.

To follow up or submit an online service or repairs request please fill in the form below.

Online service and repair request

*Please note that the submission of a claim/repair request by itself does not constitute an acceptance by the authorized dealer and/or Audi Volkswagen Middle East FZE that the vehicle’s warranty applies. Acceptance of applicability of the warranty, if applicable, shall be communicated separately by the respective authorized dealer.

Please ensure you have written confirmation from your Audi dealership regarding the delayed service of your Audi in order to ensure continuity of warranty.
Please consult local government authority rules with regards to movement restrictions during this time. If allowed to drive, and if there are no dashboard warning lights present you can continue to drive the vehicle if the mandatory service is overdue and cannot be completed.

If your Audi shows a dashboard warning light, please refer to the description in your manual. If there is a red warning light or you are concerned about safety, please do not continue to drive your car and get in touch with your local Audi Partner.

In case it is not possible to contact the local Audi Partner then kindly get in touch with Audi customer care customer.care@avme.ae or Audi Assist (audi.customer@menaroadassist.com / General Number +971 4 3311158) However, if there are any other issues/problems with the vehicle (other than the mandatory service being overdue) then you should not drive your vehicle until the issue is resolved by the Audi dealer (subject to their return to normal operations).
The workshop opening status is different in each market depending on the latest directives and actions from each Government. Please contact your local Audi Partner to confirm the current expected lead times (which are always subject to change due to updates by respective government authorities).
You can contact Audi Middle East on our customer care helpline customer.care@avme.ae
In general Audi Genuine Parts deliveries continue to be reliable, and our sales centers always keep an appropriate number of parts in stock. Please email us on customer.care@avme.ae for further details and the latest stock status availability.

Thank you
#AudiTogether